Terms and Conditions - effective 5/01/21​

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 Responsibility for Materials:
MC Designs is dedicated to delivering high-quality custom products. However, we are not responsible for any factory defects in the garments or materials provided by our suppliers. Any issues arising from manufacturing defects in the original garments or items are beyond our control and liability. We encourage customers to inspect all products upon receipt.

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Payment Terms:
For first-time customers, full payment (100%) is required before MC Designs will begin any work on your order. This includes ordering materials, creating designs, and starting production. For repeat customers, a 50% deposit is required upfront, with the remaining balance due upon completion of the order. Please note that no work will commence until the required payment or deposit has been received. The production timeline is contingent upon timely payment.

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 Design Approval:

• A digital proof will be provided for approval before printing (when applicable). Customers are responsible for verifying all details, including design, layout, and text accuracy.

• Approved proofs are considered final, and any errors identified post-approval will not be eligible for reprints or refunds unless they result from a technical issue on our part.

Once you approve your design, no changes can be made. It is crucial that you carefully review the design before giving your approval. Any dissatisfaction with the design after approval is the customer’s responsibility, and no alterations or refunds will be accommodated. The approved design is final, and production will proceed exactly as per the approved specifications.

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 Refund and Cancellation Policy:
Due to the custom nature of our work, MC Designs does not offer refunds. Each order is made specifically to your requirements, making refunds infeasible. In the rare event of a clear error on our part, a refund may be considered but only after a thorough investigation. Any potential refund or resolution will be at the sole discretion of MC Designs, and only when a significant error is evident.

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Printing Disclaimer

Quality of Prints:

• The quality of our prints is directly dependent on the quality of the original files or documents provided (physical or digital).

• Low-resolution images, scanned copies, or poor-quality files may result in suboptimal print results. While we make every effort to deliver the best possible quality, we are not responsible for prints deemed unacceptable due to the quality of the original materials.

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Color Reproduction:

• Exact color reproduction cannot be guaranteed. Variations may occur due to differences in image complexity, gradients, and the limitations of the printing process.

• Colors on printed materials may differ significantly from those displayed on digital screens, cameras, or other imaging devices due to varying calibration settings.

• If precise color matching is critical, please provide Pantone or CMYK color codes where possible.

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Image Resizing and Proportions:

• The size of the printed output will follow the instructions provided by the customer (via email, phone, or other means).

• Resizing images to fit standard paper sizes may alter their original proportions. Low-resolution images may appear pixelated or blurry when enlarged.

• Wider or taller images may leave margins on two sides of the printed document if they don’t fit standard dimensions.

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Customer Responsibilities:

To ensure the best results:

• All images & designs a customer sends will be printed EXACTLY how they are sent unless other instructions are provided. Please make sure any change requests are noted, or no changes will be made. If you do not send a pdf vector file or svg we can not manipulate the file.

• EXAMPLE : If you send a screenshot of something or a JPEG with a background, it will be printed just how you sent it.  

• Provide high-resolution files (at least 300 DPI) in appropriate formats (e.g., PDF, PNG, or VECTOR file).

• YOU AGREE YOU OWN ALL ARTWORK & HAVE THE RIGHTS TO REPRINT. IF YOU DO NOT OWN ALL THE ARTWORK WE WILL NOT BE ABLE TO REPRODUCE THE SAME ARTWORK BUT WILL GLADLY CREATE SOMETHING NEW (GRAPHIC DESIGN FEES APPLY)

• Review proofs thoroughly before approving. We are not responsible for errors in approved proofs, including spelling, formatting, or color mismatches.

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Resolution of Issues:​

• If an issue arises due to miscommunication or unforeseen technical limitations, we will work with you to find a fair resolution, such as reprinting at a discount or offering other alternatives.

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Damages :

• We do our best in practicing quality control to ensure that every garment is printed correctly, but we are human and mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order.

• MC Designs is not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments.MC Designs is also not liable for inconsistencies in discharge printing due to fabric, fabric dye and/or fabric content. We are not responsible if certain items are out of stock. If items are out of stock, we will inform you as soon as possible and offer you alternate styles.

• In regards to print placement, please be aware that the industry standard is 1/4” tolerance in either direction. Anything within this threshold will not be considered a misprint.

 

Customization Services

• MC Designs provides customization services on Client-supplied personal items, including but not limited to apparel, accessories, and home decor.

• The customization process may involve printing, engraving, embroidery, painting, or other modification techniques.

All designs and customization requests must be agreed upon before work begins.

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                                                                                                                                          Client- Supplied Items Disclaimer

 Client-Supplied Items

• The Client is responsible for providing the items to be customized in new or good condition.

• MC Designs is not responsible for any defects, damage, or wear and tear already present on the item before customization.

• If an item is deemed unsuitable for customization, MC Designs reserves the right to refuse service.

•  Items and design placement must be suitable for embroidery. Usually, I will need to physically see or see pictures of the item to be able to determine if I can successfully do what you want. 

• The Customer MUST supply an extra item or extra piece of fabric / material of the same type for test stitching or engraving

• Minimum pricing starts at $30. Set up of custom designs and logos is an additional charge.

• The customer understands that MC Designs maintains the highest degree of quality and workmanship.  However, we cannot always prevent or control a failure of the embellishment equipment or unexpected results on items that we do not provide.  Problems rarely occur, but you need to be aware of this possibility. If you supply an item then you accept the risk. MC Designs is not responsible for replacement or cost of customer supplied goods if they become damaged in the process of embellishment.

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INTELLECTUAL PROPERTY & USAGE RIGHTS

• The Client confirms they have the right to use and reprint any logos, images, or text submitted for customization.

• MC Designs reserves the right to refuse any design that is offensive, infringing, or violates copyright/trademark laws.

• MC Designs may use images of customized items for promotional purposes unless the Client requests otherwise in writing.

• All custom designs, graphic designs, rhinestone patterns & custom work is owned by M.C DESIGNS and & CAN NOT be reproduced unless given written permission by M.C Designs to do so. Reproduction of custom work may result in legal action. This includes taking a design created by M.C. Designs and sending a screenshot to someone else to make it. 

 

• Copyright law states that custom design work exists automatically upon creation, protecting original, tangible, and creative works like illustrations, logos, and graphics.  

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Cancellations

• If the Client cancels before work has begun, they may be eligible for a partial refund minus any materials or preparation costs.

• Once work has started, cancellations are not allowed.​

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TRANSFER APPLICATION RESPONSIBILITY

• The customer assumes all responsibility for the proper application of the transfer. Suppliers are not liable for issues, damages, or improper adhesion that occur during or after the application process.

• Garment Damage: Suppliers are not responsible for replacing or compensating for personal items or garments brought in for decoration that are damaged during the pressing process.

• Operator Error: Suppliers are not responsible for transfers that are incorrectly pressed, including issues arising from incorrect temperature, time, or pressure settings.

• Material Suitability: It is the customer's responsibility to ensure the garment can withstand the required heat settings (e.g., avoiding garments marked "Do Not Iron").

• Shifting Stones: While transfers are packed carefully, stones may shift during transit. Customers are expected to adjust any misplaced stones before pressing

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HOT FIX RHINESTONE TRANSFERS

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What temperature should I use to heat press hotfix rhinestones?

Set your heat press to 335°F (168°C) for most fabrics. Use medium to firm pressure and press for 15-20 seconds. Always test on your specific fabric first, as delicate materials may require lower temperatures (280-300°F) to prevent damage. Each heat press operates differently, so adjustments may be needed based on your equipment.

Can I use a regular iron instead of a heat press for hotfix rhinestones?

Yes, you can use a household iron if you don't have a heat press. Set it to the highest non-steam setting (usually Wool), apply firm pressure without moving the iron, and hold for 40-45 seconds. Use a Teflon sheet to protect both the rhinestones and fabric, and avoid using steam as it can interfere with adhesion. While an iron works, a heat press provides more consistent results with even heat distribution and pressure.

How long do hotfix rhinestones last on fabric?

When properly applied with the correct temperature and pressure, hotfix rhinestones can last for years with proper care. The key to longevity is following proper application techniques and care instructions. Wash garments inside out in cold water on a gentle cycle, avoid bleach and harsh detergents, and air dry or tumble dry on low heat to maximize the lifespan of your rhinestone designs.

What's the difference between hotfix and flatback rhinestones?

Hotfix rhinestones have a heat-activated adhesive on the back that melts when heated, creating a permanent bond with fabric. Flatback rhinestones have no adhesive and require glue for application. Hotfix stones are ideal for fabric projects like garments, bags, and textiles, while flatback rhinestones work better for hard surfaces like phone cases, shoes, or mixed-media crafts where you control the adhesive type.

Why are my hotfix rhinestones falling off?

Rhinestones may fall off due to insufficient heat, insufficient pressure, moisture in the fabric, or insufficient pressing time. Ensure your heat press reaches the full 335°F, apply firm pressure for the complete 15 seconds, and always prepress your garment to remove moisture before applying the transfer. Testing on a scrap piece of the same fabric helps you dial in the perfect settings for your specific materials and equipment.

Can I wash garments with hotfix rhinestones?

Yes, rhinestone garments are washable when you follow proper care instructions. Turn the garment inside out before washing, use cold water on a gentle cycle, and avoid bleach or harsh detergents. Air drying is best, but you can tumble dry on low heat if needed. Never use high heat or iron directly over the rhinestones, as this can damage the stones or weaken the adhesive bond.

What fabrics work best with hotfix rhinestones?

Cotton, polyester blends, denim, fleece, and most woven fabrics work excellently with hotfix rhinestones. These materials can withstand the 335°F temperature needed for proper adhesion. Avoid very delicate fabrics such as silk and sheer materials, as well as anything that can't tolerate high heat. Stretchy fabrics like spandex or athletic wear can work but may require lower temperatures and careful testing to prevent fabric damage.

How do I remove hotfix rhinestones from fabric?

To remove hotfix rhinestones, reheat them with your heat press or iron to soften the adhesive, then gently lift them off with tweezers while still warm. Work carefully to avoid damaging the fabric. Any remaining adhesive residue can be removed with rubbing alcohol, adhesive remover, or by gently scraping with a dull edge. For stubborn residue, apply heat again to soften before removal.

Can I layer rhinestones over heat transfer vinyl (HTV)?

While you can use HTV and rhinestones together in a design, do not layer rhinestones directly on top of vinyl as they won't adhere properly. Instead, cut holes in your HTV using a rhinestone template and press the stones directly into the holes onto the fabric beneath. This creates a professional mixed-media look with secure adhesion for both the vinyl and rhinestones.

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This agreement will be shared for all custom orders & must be signed and returned prior to any work is done.