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Terms and Conditions - effective 5/01/21​

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 Responsibility for Materials:
MC Designs is dedicated to delivering high-quality custom products. However, we are not responsible for any factory defects in the garments or materials provided by our suppliers. Any issues arising from manufacturing defects in the original garments or items are beyond our control and liability. We encourage customers to inspect all products upon receipt.

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Payment Terms:
For first-time customers, full payment (100%) is required before MC Designs will begin any work on your order. This includes ordering materials, creating designs, and starting production. For repeat customers, a 50% deposit is required upfront, with the remaining balance due upon completion of the order. Please note that no work will commence until the required payment or deposit has been received. The production timeline is contingent upon timely payment.

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 Design Approval:
Once you approve your design, no changes can be made. It is crucial that you carefully review the design before giving your approval. Any dissatisfaction with the design after approval is the customer’s responsibility, and no alterations or refunds will be accommodated. The approved design is final, and production will proceed exactly as per the approved specifications.

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 Refund and Cancellation Policy:
Due to the custom nature of our work, MC Designs does not offer refunds. Each order is made specifically to your requirements, making refunds infeasible. In the rare event of a clear error on our part, a refund may be considered but only after a thorough investigation. Any potential refund or resolution will be at the sole discretion of MC Designs, and only when a significant error is evident.

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Printing Disclaimer

Quality of Prints:

  • The quality of our prints is directly dependent on the quality of the original files or documents provided (physical or digital).

  • Low-resolution images, scanned copies, or poor-quality files may result in suboptimal print results. While we make every effort to deliver the best possible quality, we are not responsible for prints deemed unacceptable due to the quality of the original materials.

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Color Reproduction:

  • Exact color reproduction cannot be guaranteed. Variations may occur due to differences in image complexity, gradients, and the limitations of the printing process.

  • Colors on printed materials may differ significantly from those displayed on digital screens, cameras, or other imaging devices due to varying calibration settings.

  • If precise color matching is critical, please provide Pantone or CMYK color codes where possible.

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Image Resizing and Proportions:

  • The size of the printed output will follow the instructions provided by the customer (via email, phone, or other means).

  • Resizing images to fit standard paper sizes may alter their original proportions. Low-resolution images may appear pixelated or blurry when enlarged.

  • Wider or taller images may leave margins on two sides of the printed document if they don’t fit standard dimensions.

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Customer Responsibilities:

To ensure the best results:

  • All images & designs a customer sends will be printed EXACTLY how they are sent unless other instructions are provided. Please make sure any change requests are noted, or no changes will be made. If you do not send a pdf vector file or svg we can not manipulate the file.

  • EXAMPLE : If you send a screenshot of something or a JPEG with a background, it will be printed just how you sent it.  

  • Provide high-resolution files (at least 300 DPI) in appropriate formats (e.g., PDF, PNG, or VECTOR file).

  • Review proofs thoroughly before approving. We are not responsible for errors in approved proofs, including spelling, formatting, or color mismatches.

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Proof Approval:​

  • A digital proof will be provided for approval before printing (when applicable). Customers are responsible for verifying all details, including design, layout, and text accuracy.

  • Approved proofs are considered final, and any errors identified post-approval will not be eligible for reprints or refunds unless they result from a technical issue on our part.

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Resolution of Issues:​

  • If an issue arises due to miscommunication or unforeseen technical limitations, we will work with you to find a fair resolution, such as reprinting at a discount or offering other alternatives.

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Damages :

  • We do our best in practicing quality control to ensure that every garment is printed correctly, but we are human and mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order.

  • MC Designs is not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments.MC Designs is also not liable for inconsistencies in discharge printing due to fabric, fabric dye and/or fabric content. We are not responsible if certain items are out of stock. If items are out of stock, we will inform you as soon as possible and offer you alternate styles.

  • In regards to print placement, please be aware that the industry standard is 1/4” tolerance in either direction. Anything within this threshold will not be considered a misprint.

 

Customization Services

  • MC Designs provides customization services on Client-supplied personal items, including but not limited to apparel, accessories, and home decor.

  • The customization process may involve printing, engraving, embroidery, painting, or other modification techniques.

All designs and customization requests must be agreed upon before work begins.

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                                                                                                                                          Client- Supplied Items Disclaimer

 Client-Supplied Items

  • The Client is responsible for providing the items to be customized in new or good condition.

  • MC Designs is not responsible for any defects, damage, or wear and tear already present on the item before customization.

  • If an item is deemed unsuitable for customization, MC Designs reserves the right to refuse service.

  •  Items and design placement must be suitable for embroidery. Usually, I will need to physically see or see pictures of the item to be able to determine if I can successfully do what you want. 

  • The Customer MUST supply an extra item or extra piece of fabric / material of the same type for test stitching or engraving

  • Minimum pricing starts at $30. Set up of custom designs and logos is an additional charge.

  • The customer understands that MC Designs maintains the highest degree of quality and workmanship.  However, we cannot always prevent or control a failure of the embellishment equipment or unexpected results on items that we do not provide.  Problems rarely occur, but you need to be aware of this possibility. If you supply an item then you accept the risk. MC Designs is not responsible for replacement or cost of customer supplied goods if they become damaged in the process of embellishment.

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This agreement will be shared for all custom orders & must be signed and returned prior to any work is done. 

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